Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 269-679-5820 or make an appointment online!
Know Your Rights
Great and respectful.
These guys are very nice and fair and do great, honest work.
I was reminded last week how much I appreciate the guys at Lovell Auto. They took care of my car problem quickly and efficiently (as they have in the past), explaining everything along the way. It's great to have mechanics that you can rely on for your auto needs--knowing they are fair and honest and willing to go the extra mile. Thanks Guys! See you at my next oil change :o) !
Absolutely wonderful. Car started smoking while I was out of town driving through. They were able to get me in immediately, fix my problem, and send me on my way. They were super friendly and helpful.